Customer Support

UK International Voice Process

Company: Zouma Consulting Services
Location: Mohali, Punjab
Department: Customer Support / Operations
Employment Type: Full-Time
Experience: 0–4 Years
Process: UK International Voice Process

About the Role

We are looking for confident and customer-focused Customer Support Executives to join our UK International Voice Process. The ideal candidate should have strong communication skills, a customer-first approach, and the ability to effectively handle customer queries over the phone.

Freshers with strong communication skills are welcome to apply.

Key Responsibilities

• Handle inbound and/or outbound calls from UK customers.

• Understand customer queries and provide accurate and timely resolutions.

• Maintain a professional and courteous approach during every customer interaction.

• Resolve customer concerns while ensuring a positive customer experience.

• Follow defined processes, scripts, quality standards, and compliance guidelines.

• Accurately update customer information and interaction details in the CRM/system.

• Escalate complex issues to the appropriate team when required.

• Coordinate with internal teams to ensure timely resolution of customer queries.

• Meet individual and team performance targets, including productivity and quality parameters.

• Maintain high standards of attendance, punctuality, and process adherence.

Requirements

• 0–4 years of experience in customer support, BPO, call centre, or international voice process.

• Freshers with excellent communication skills can also apply.

• Strong verbal and written communication skills in English.

• Comfortable communicating with UK customers over the phone.

• Good listening and problem-solving skills.

• Customer-focused attitude with the ability to handle different types of customer interactions.

• Basic computer knowledge and familiarity with CRM/ticketing systems.

• Ability to work in UK shifts.

• Candidates should be comfortable working from the Mohali office.

Key Skills

• Excellent English Communication

• Customer Handling

• International Voice Process

• Active Listening

• Problem Solving

• Customer Service

• Conflict Resolution

• CRM/Computer Skills

• Process Adherence

What We’re Looking For

We are looking for candidates who are confident, proactive, customer-oriented, and comfortable communicating with international customers. Candidates should be able to take ownership of customer queries and work effectively in a target-driven environment.

Job Location: Mohali, Punjab
Experience: 0–4 Years
Process: UK International Voice Process
Work Mode: Work from Office