Customer Support Executive

• Respond to customer queries via email, chat and phone in a timely and professional manner
• Resolve issues related to orders, deliveries, returns, refunds and account queries
• Log and update all customer interactions in the CRM/ticketing system
• Escalate complex issues to the relevant team and follow up until resolved
• Meet defined KPIs for response time, resolution time and customer satisfaction
• Identify recurring issues and share feedback to help improve processes

Key responsibilities

We are looking for customer-focused Customer Support Executives to handle queries from our UK-based customers. You will be the first point of contact, resolving issues promptly and ensuring a positive customer experience.