About ZOUMA

AI Intelligence Meets Operational Expertise

Founded by a leadership team with years of industry experience, ZOUMA operates and digitises global business processes with the help of AI, intelligence systems, and automation.

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Responsible AI By Design
SOC 2 · ISO 27001 · GDPR Compliance
Green GCC · Certified E-Waste Recycling
45%+ Women In The Workforce

Our Origin Story

How It Started

After running global operations for years, our founders identified a unique opportunity — combining elite outsourced talent directly with cutting-edge AI. ZOUMA was built to blend operations with technology. Today, 750+ experts turn real processes into real results, backing a 97% client retention rate.

Our Core Values

The values that govern everything we do, including all of our AI intelligent systems.

Guiding Principles

Customer Centric

Every engagement starts with your goals. Dedicated teams, AI platforms, and automation built to deliver lasting business value.
Excellence

Certified ISO procedures. Quality assurance using Artificial Intelligence. Reliable and measurable results in every engagement.
Intelligence-First

Artificial Intelligence is built into every operation we design, build, and run. We embed intelligent processes in every workflow.
Global Mindset

Multi-cultural experience spanning UAE, UK, and India. Understanding of local culture with a global perspective and artificial intelligence capabilities.
Outcome-Driven

67% Cost optimisation. 40% Faster resolution of issues. 97% Employee retention rate.

Global Reach

Our Global Presence

Global Headquarter

Dubai, UAE

Office 43-44, Dubai Municipality Building, Bur Dubai, Dubai

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European Headquarters

Willenhall, UK

West Midlands House, Gipsy Lane, Willenhall WV13 2HA

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India Head Office

Mohali, India

Unit B-207-208, Bestech Business Tower, Sector 66, SAS Nagar, 160066

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US Market Expansion

Pleasanton, United States

6200 Stoneridge Mall Rd, Suite 300, Pleasanton CA 94588

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Australian Market Expansion

Adelaide, Australia

Unit 4/1 Briant Rd, Magill SA 5072

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Philippines Market Expansion

Manila, Philippines

10th Floor, Uptown Bonifacio Tower 3, 36th Street Cor. 11th Ave, BGC, Taguig City, Manila 1634

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