Privacy Policy

ZOUMA Consulting Services ("ZOUMA", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. By accessing or using our website, you consent to the practices described in this policy.

We may collect the following types of information:

• Personal Data: Name, email address, phone number, company name, job title, and other details you voluntarily provide when filling out contact forms, requesting consultations, or subscribing to communications.
• Technical Data: IP address, browser type and version, operating system, time zone, device information, and browsing actions collected automatically through cookies and similar technologies.
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and other analytics data that help us understand how users interact with our website.
• Business Information: Company details, project requirements, and other information shared during the course of service discussions or engagements.

We use collected information for the following purposes:

• To respond to your enquiries and provide requested services
• To send relevant communications, including service updates and promotional materials (with your consent)
• To improve our website, services, and user experience
• To analyse website usage and trends for internal business purposes
• To comply with legal obligations and protect our rights
• To detect, prevent, and address technical issues or security threats

We use cookies and similar tracking technologies to enhance your browsing experience, serve personalised content, and analyse site traffic. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

We use the following categories of cookies:

• Necessary Cookies: Required for basic site functionality such as secure login and consent preferences.
• Functional Cookies: Enable enhanced functionality and personalisation.
• Analytics Cookies: Help us understand visitor interactions to improve the website.
• Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

We do not sell or rent your personal information. We may share your information with:

• Service Providers: Trusted third-party companies that assist us in operating our website and conducting business (e.g., hosting providers, analytics services).
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of ZOUMA, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When personal data is no longer required, it will be securely deleted or anonymised.

Depending on your location, you may have the following rights regarding your personal data:

• Right to access the personal data we hold about you
• Right to request correction of inaccurate or incomplete data
• Right to request deletion of your personal data
• Right to restrict or object to processing of your data
• Right to data portability
• Right to withdraw consent at any time

To exercise any of these rights, please contact us at sales@zouma.co.uk.

ZOUMA operates globally with offices in the UAE, United Kingdom, India, USA, and Australia. Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions or concerns about this Privacy Policy, please contact us:

ZOUMA Consulting Services
Email: sales@zouma.co.uk
Phone: +44 204 577 1952
European HQ: West Midlands House, Gipsy Lane, Willenhall WV13 2HA, UK

The enquiry form on our Contact page is protected by Google reCAPTCHA v2, the "I'm not a robot" tick box, a service provided by Google LLC. You tick the box before sending the form, and Google may ask you to complete an image or audio challenge before it accepts the tick. It runs only on the pages that carry a form, and not across the rest of this website.

To distinguish a genuine submission from an automated one, reCAPTCHA collects information about you and sends it to Google. This includes:

• Your IP address, and the approximate location derived from it
• Information about your device and browser, such as screen size, language settings and installed plugins
• Information about how you interacted with the page, such as mouse movement, scrolling, touch events and how long the form took to complete
• Any cookies Google has previously set in your browser

No score or rating of you is produced or stored. Google tells us only whether the check was completed, and we keep nothing from it beyond that.

A submission that does not complete the check is refused and is not stored. Where that happens, what you typed is kept for up to ten minutes for the single purpose of showing the form back to you with your words still in it, so that you can try the check again without retyping anything. It is held against a one-time reference and is not searchable by your name, your email address or anything else you could give us, and it is deleted as soon as the form is shown back to you, or after ten minutes, whichever comes first.

A submission is never refused because reCAPTCHA was unavailable, because it was slow to answer, or because our own configuration of it is wrong. In any of those cases your enquiry is accepted and sent to us exactly as if the check had passed. Where a submission is refused, the message shown gives you an email address so that you can still reach us.

The form needs JavaScript and a working connection to Google in order to show the tick box at all. If you cannot use it for either reason, email us at the address given below and the form is not involved.

Google LLC is based in the United States, so this processing involves a transfer of your data outside the United Kingdom and the European Economic Area, made on the basis of the safeguards Google operates for its services. What Google does with the information it collects is governed by its own terms rather than this policy: please see the Google Privacy Policy and the Google Terms of Service.

Our lawful basis for this processing is our legitimate interest in protecting this website, and the people who read the enquiries it produces, from automated abuse. If you would prefer not to use reCAPTCHA, email us at sales@zouma.co.uk instead and the form is not involved at all.

Our enquiry form includes one optional tick box, asking whether you would like to receive occasional insights and offers from us by email. It is unticked when the page loads, and leaving it unticked makes no difference to your enquiry: we answer every enquiry we receive, and we do not need your consent in order to do so.

If you do tick it, we record the exact wording you were shown, the date and time, and the language the form was in, so that we can later show what you agreed to rather than only that you agreed to something.

You may withdraw that consent at any time, without giving a reason:

• Use the unsubscribe link in any marketing email we have sent you, or
• Email sales@zouma.co.uk and ask to be removed

Withdrawing consent stops any further marketing email. It does not affect correspondence about an enquiry or an engagement, and it does not affect the lawfulness of anything we sent you before you withdrew it.