AI-Powered Operations, Delivered Globally.
Infuse AI into your business with us to accelerate growth through smarter operations and cost optimisation.
The ZOUMA Edge
Operations Engineered For Outcomes & Uptime.
ZOUMA pairs AI, automation and hands-on expertise to run your critical operations from India with real accountability. Our teams work shoulder-to-shoulder with intelligent systems — solving root causes while improving your business impact, visibility, and efficiency with every cycle.
Trusted by 300+ Industry Leaders Worldwide
Results That Speak For Themselves
Global Reach,
Proven Execution.
Industry Expertise – All Delivered Through A Customer-First Approach.
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24x7
Live Operations
Seven-Day, Follow-The-Sun Coverage
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750+
Professionals Deployed
AI-Augmented Teams
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97%
Client Retention
Long-term Partnerships
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6
Countries Served
UK, UAE, India, USA, Australia, Canada
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10+
Industries Served
Logistics, Manufacturing, Retail & more…
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6
Languages Supported
English, Arabic, Hindi, Spanish & more…
Who We Really Are
Where instinct meets intelligence.
An AI-native operations partner with a powerful technology and delivery engine.
About UsOur Process
Transform Your Business With ZOUMA
A progressive blueprint that evolves your manual processes into self-optimising operations.
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01
Assess
Audit workflows to map capability gaps and speed.
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02
Operate
Run critical workflows across our four delivery pillars.
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03
Optimise
Refine processes to eliminate delay and boost output.
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04
Automate
Deploy AI agents to automate everyday execution.
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05
Transform
Scale self-learning systems that adapt autonomously.
Why ZOUMA
We Build AI And Integrate It At The Core.
Built with embedded intelligence to scale critical operations with speed, precision, and enterprise governance.
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Intelligence Built In
AI is embedded directly into every live workflow.
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Operations × AI Expertise
Deep operational domain knowledge meets AI tech.
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Enterprise-Grade Control
Human-in-the-loop controls for safer execution.
What We Do
The Four Pillars of ZOUMA
Pillar 01
Managed Offshore Operations
Deploy end-to-end operational capacity from India, managed by specialist teams and intelligent workflows. We oversee critical back-office functions with strict UK governance, ensuring optimal execution speed, continuous performance tracking, and total operational control without local management overheads.
- IT Infra
- NOC/SOC
- Cybersecurity
- Service Desk
- Cloud Ops
- App Support
Pillar 02
AI-Powered Engineering
Architect and scale custom, production-level AI solutions tailored to your core business infrastructure. Our engineering squads combine advanced machine learning, robust software design, and rigorous data governance to build self-learning tools that drive measurable enterprise value.
- Product Engg
- AI Dev
- AI Products
- App Modern
- Data & Intelligence
- Automation
- UX & Product Design
Pillar 03
Business Process Automation
Eliminate manual operational bottlenecks by integrating intelligent automation and autonomous workflows directly into your daily software stack. We redesign legacy processes to accelerate turnaround times, reduce human error, and deliver immediate margin efficiency across key departments.
- CRM Automation
- ERP Automation
- RPA & Bots
- System Integration
- Automating Ops
Pillar 04
Dedicated Offshore Teams
Build pre-vetted, full-time remote teams in India working strictly during your UK business hours. Our dedicated specialists seamlessly integrate into your daily tools and workflows, providing scalable operational capacity, complete managerial authority, and significant long-term payroll savings.
- Engg & Dev
- AI & Data
- Design
- E-commerce
- Cust. Supp.
- Fin & Acc
Live Now
Follow-the-Sun Operations
It is a real-time look at our worldwide delivery centres. At any time you read this, a team is live, working, and delivering for customers somewhere in the world.
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Birmingham
United Kingdom
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16°C Partly CloudyOn Shift 18 Agents -
Dubai
UAE
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41°C ClearOn Shift 12 Agents -
Chandigarh
India (GCC)
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31°C Mainly Clear24 Hours × 7 Days Operational
On Shift 240 Agents -
New York
USA
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20°C Mainly ClearOn Shift 16 Agents -
Manila
Philippines
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26°C ShowersOn Shift 14 Agents
Our Commitments
Setting Standards in Our Every Move
The levels of quality we set for ourselves, day in and day out, at all our interactions and all our delivery centres.
- Customer Promise
- Response SLA within a single business day, a dedicated responsible lead on each project, pricing transparency and quarterly reviews based on results.
- Green by Design
- From embracing certified e-waste recycling for all retired laptops and servers, renewable-powered GCC, paperless operations, to carbon-aware AI scheduling.
- People First Culture
- More than 45% of the employees are women. Hiring is done across 14 nationalities. Neurodiversity-aware onboarding and employee well-being support is also available.
- Responsible AI
- Public Responsible AI Charter, a commitment to fairness, explainability, and a human-in-the-loop approach. Your personal data remains protected across our AI environment.
- Security & Privacy
- Controls aligned with SOC 2, ISO 27001, GDPR, UAE PDPL, and India DPDP. 100% background-verified employees and an option for data residency.
- Community Impact
- STEM scholarships, digital-skills training and paid volunteering days, supporting communities around our delivery centres through CSR.
Let's Build Together
Redefine Operations Through Embedded Intelligence
Do you want scalable operations, AI-driven automation, and fully intelligent workflows? We'll design, engineer, and roll out the systems that give you real cost savings, a faster pace, and more independence.
Start A Conversation67%
Cost Reduction
70%
Workflows Automated
96%
CSAT Achieved
4 Week
Time to Deploy
Client Testimonials
Fostering Trust With Our Excellence
Listen to what businesses have to say about working with us.
Managing marketing across multiple clinic locations was chaotic. ZOUMA brought clarity, consistency and measurable results across every single location. Truly outstanding partnership.
100%
Location Consistency
Key Results
ZOUMA transformed our operations completely. We scaled from 8 to over 50 dedicated team members in under a year — with £1.5M in annual savings. They feel like an extension of our own team.
£1.5M
Saved Annually
Key Results
We needed to scale customer care and delivery planning without UK hiring costs. ZOUMA delivered a 35-person offshore team that reduced our response times by 68% and saved us 62% on costs.
62%
Cost Savings
Key Results
ZOUMA's data analytics team helped us unlock insights we didn't know existed. Inventory accuracy improved by 25% and fulfilment speed jumped 40%. The ROI was immediate.
+25%
Inventory Accuracy
Key Results
The advanced analytics solutions ZOUMA™ implemented across our sales operations have drove a 3% profit uplift. Decision-making is improved now with 3x faster data accuracy at 99.2%.
+3%
Profit Uplift
Key Results
Ready to Scale Up?
Transform Your Operations with ZOUMA
Find out how we can help with our operations experience and AI engineering capabilities to scale up your business.