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E commerce Manager

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  • Helpdesk & Support - BPO
  • Mohali
  • Full-time
  • 6–15 yrs
  • Posted July 23, 2026
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We are looking for an experienced E-commerce Manager / Lead to oversee and drive the online operations of our UK-based B2B workwear and uniforms business. The ideal candidate will be responsible for managing our e-commerce website, online marketplaces, digital merchandising, customer journey, and overall online sales performance.

The role requires someone with strong expertise in Shopify or similar e-commerce platforms, marketplace management, digital operations, inventory coordination, and cross-functional stakeholder management.

Key Responsibilities

E-commerce Operations

  • Manage the day-to-day operations of the UK e-commerce website.

  • Ensure website performance, functionality, and customer experience are optimized.

  • Manage product catalogues, collections, pricing, promotions, and merchandising.

  • Coordinate website content updates and new product launches.

Marketplace Management

  • Manage online marketplaces such as Amazon, Etsy, and other relevant sales channels.

  • Optimize product listings, catalogue quality, pricing, and marketplace performance.

  • Monitor marketplace KPIs, customer feedback, and order fulfilment metrics.

Sales & Performance

  • Track website traffic, conversion rates, sales performance, and customer behaviour.

  • Analyse reports using Google Analytics, Shopify Analytics, and other reporting tools.

  • Identify opportunities to improve online revenue, customer retention, and conversion.

Inventory & Order Management

  • Coordinate with Supply Chain and Operations teams to maintain stock accuracy.

  • Monitor inventory availability and product synchronization across all sales channels.

  • Ensure smooth order processing, fulfilment, returns, and post-sales support.

Cross-Functional Collaboration

  • Work closely with Marketing, IT, Customer Service, Merchandising, and Operations teams.

  • Coordinate digital campaigns, promotional activities, and seasonal launches.

  • Liaise with external agencies, technology partners, and marketplace representatives.

Requirements

  • 6–10 years of experience in E-commerce Management.

  • Hands-on experience with Shopify, WooCommerce, Magento, or similar platforms.

  • Experience managing Amazon, Etsy, and other online marketplaces.

  • Strong understanding of digital merchandising, inventory management, product catalogues, and customer lifecycle.

  • Experience with Google Analytics, GA4, ERP, CRM, and Order Management Systems (OMS).

  • Excellent analytical, problem-solving, and stakeholder management skills.

  • Strong verbal and written communication skills.