Careers
E-Commerce Support
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Apply now E-Commerce website CMS management: o Theme & template customisation & content creation o Category/collection set-up o CSV product uploads & catalog assortment management o Image management & optimization o Feed management & inventory syncing o Overall content management configuration & admin o Pricing, promotions, offers & discounts o UI & UX principles & processes o Website performance evaluation & trouble shooting o Issue identification & problem solving o Performance improvement 3rd party plug-ins & APIs: o Integrations & ongoing management o ERP & stock management ESP: o Automation o Campaign planning & execution o Design, creation, broadcast & performance evaluation CRM: o Customer identification & segmentation o Management of CRM system o Campaign planning o Performance analysis Seach: o SEO o Paid SM: o Platform management o Content creation & copy writing o User engagement Competitors: o Analysis of online market & activities by key competitors KPIs: o Regular reporting of performance with potential recommendations Support day-to-day operations and strategic growth initiatives. Collaborate with cross-functional teams to deliver exceptional client service and maintain high-quality standards. Contribute to brand development, helping establish the business as a recognised and respected market leader. Identify opportunities for process improvement and implement solutions to increase efficiency. Assist in maintaining compliance with industry standards, regulations, and company policies.
Key responsibilities
Project Delivery: Meet agreed project deadlines and milestones for implementation of new e-commerce platform Attention to detail: Accuracy is essential Customer Satisfaction: Achieve & maintain ‘review’ rating of 4 or above Order Accuracy: Ensure 90% of orders are processed accurately and on time Revenue & Profit: Achieve agreed revenue & profit budget figures each quarter Team Collaboration: Positive peer and manager feedback on teamwork and cross-department collaboration