Engagement Manager - Enterprise Accounts

The Engagement Manager owns a portfolio of two to four enterprise accounts across India end to end — the client relationship, the delivery outcome and the growth of the account. The role runs the client cadence and steering, leads the technical leads, project managers and developers assigned to the accounts, and is accountable for scope, schedule, margin and quality on everything delivered under them. This is an ownership role: the Engagement Manager is the client's primary point of contact, makes staffing and scope decisions within agreed limits, and brings escalations to a close.

Key responsibilities

• Own the client relationship for each account: run the weekly/fortnightly delivery cadence and monthly steering committee with the client sponsor; own the steering pack. • Own delivery across all engagements in the account — scope, schedule, margin, risk register and quality. • Make staffing decisions within the approved team; manage change control against agreed scope. • Resolve escalations within the account and keep those that go beyond it to a minimum. • Identify and shape follow-on opportunities; contribute to proposals and statements of work. • Lead the technical leads, project managers and developers on the accounts — set priorities, review plans and estimates, hold the team to delivery commitments. • Develop a delivery manager within the team who can run client sessions independently. • Report account health weekly: milestones, margin against plan, open risks and decisions required. • Travel to client sites across India as the accounts require.