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Customer Support Executive
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- Respond to customer queries via email, chat and phone in a timely and professional manner
- Resolve issues related to orders, deliveries, returns, refunds and account queries
- Log and update all customer interactions in the CRM/ticketing system
- Escalate complex issues to the relevant team and follow up until resolved
- Meet defined KPIs for response time, resolution time and customer satisfaction
- Identify recurring issues and share feedback to help improve processes
Key responsibilities
We are looking for customer-focused Customer Support Executives to handle queries from our UK-based customers. You will be the first point of contact, resolving issues promptly and ensuring a positive customer experience.