Customer Service Executive – UK Logistics

We are building a dedicated India team for one of the UK's leading time-critical carriers. As a Customer Service Executive, you will be a key point of contact for their UK customers: handling enquiries, keeping customers informed on every shipment and resolving service issues quickly.

Key responsibilities

• Handle incoming customer enquiries by email and phone, promptly and accurately
• Proactively update customers on collections, deliveries, milestones and delays
• Investigate customer concerns, find solutions and escalate when needed
• Write clear, professional emails to UK business customers
• Speak confidently with UK customers and colleagues on calls and Teams
• Keep customer and shipment records and tracking systems up to date
• Coordinate with drivers, transport partners and internal teams to resolve issues
• Build strong, responsive relationships with key customers