Case Studies
Building a Connected Supplier Quality Operation Through Custom Technology
- 4-5 ZOUMA Delivery Team
- ~100 Man-hours saved every month
- 4 Key Departments
- 1 Centralised SQIM Platform
Creating a Connected Approach to Supplier Quality Management
Explore how ZOUMA helped LG Electronics India transform supplier quality management through SQIM, a centralised platform that brought quality processes, supplier data and ERP information into one connected environment. It streamlined inspections, quality tracking and reporting while reducing fragmented manual processes.
With automated alerts and centralised visibility across Quality, Stores, Production and Purchase/SCM, SQIM enabled teams to respond to quality events more efficiently. The solution created a more structured and scalable foundation for managing supplier quality across factory operations.
Download Case Study
Please fill in the details to download the complete case study.
The Challenge
LG Electronics India needed a more connected way to manage supplier quality information across its factory operations. Data was spread across departments and manual processes, limiting visibility and creating additional administrative effort.
- Fragmented Information Supplier details, inspection records and rejection data were spread across spreadsheets, emails, paper records and separate systems.
- Limited Quality Visibility Teams lacked a shared view of incoming material quality and supplier performance, making coordination more difficult.
- ERP Disconnect Supplier quality data was disconnected from the central ERP, resulting in duplicate entry and manual reconciliation.
- Delayed Issue Escalation Quality concerns relied on manual communication and follow-ups, delaying notification to the relevant stakeholders.
- Manual Reporting Supplier quality reports required recurring manual compilation, increasing workload and slowing access to key insights.
The Solution
ZOUMA developed SQIM as a connected digital solution to simplify supplier quality management across LG Electronics India's factory operations. The platform brought quality activities, ERP data, reporting and communication into a structured environment, giving different teams easier access to the information they needed.
- Centralised Quality Capture Created a single digital platform for supplier receipts, inspections and quality information, replacing fragmented manual records.
- ERP Integration Connected supplier quality activities with the central ERP, reducing duplicate entries and reconciliation effort.
- Structured Quality Tracking Enabled teams to monitor non-conformances, rejections and supplier performance through organised workflows.
- Automated Alerts Introduced system-driven notifications for defined quality events, helping stakeholders respond without manual communication.
- Performance Reporting Provided centralised reports and dashboards to monitor supplier quality trends and operational performance.
- Department-Based Workflows Configured role-based access and workflows for Quality, Stores, Production and Purchase/SCM teams.
The Outcome
SQIM created a more connected approach to supplier quality management for LG Electronics India, bringing key quality information into one central platform. This improved visibility across departments while reducing manual tracking and administrative effort. With ERP integration, automated alerts and centralised reporting, teams could manage quality information more efficiently and monitor supplier performance with greater clarity.
Download Case Study
Please fill in the details to download the complete case study.