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ESG & Sustainability

Responsible by Design.
Measurable in Practice.

Here's how ZOUMA operates in terms of environment, people, governance, and responsible AI compliant with UK, EU, and international enterprise procurement standards.

  • Environment

    • We plan to operate net-zero by 2030 through carbon neutrality in all our delivery centres.
    • 100% green electricity supply agreement for the India GCC and UAE HQ.
    • Cloud-first architecture for AI with efficiency and transparency.
    • Paperless, minimal travel delivery approach; now replaced by secure remote partnership.

  • Diversity, Equity & Inclusion

    • Over 45% women in the workforce; 38%+ women in management roles.
    • Recruitment across 14 nationalities in six countries to ensure multiculturalism.
    • Annual audit of the equal pay system using third-party benchmarking.
    • Accessible recruitment process; neurodiversity-friendly onboarding & reasonable-adjustment policy.

  • Wellbeing & Community

    • Mental health and first-aid training in each delivery centre, with a 24/7 employee assistance programme.
    • Annual community impact programme — STEM scholarships, digital-skills training and local NGO partnerships.
    • Paid volunteering days and matched-giving for every full-time professional.

  • Governance & Responsible AI

    • An in-house ethics committee that reviews every customer-facing AI implementation.
    • ISO 27001, SOC 2 Type II, GDPR, PCI DSS, and HIPAA-compliant operating framework.
    • Open Responsible AI Charter - fairness, transparency, humans-in-the-loop, and bias detection.
    • Annual Modern Slavery & Anti-Bribery statements.

  • Supply Chain

    • Tier-one supplier code of conduct dealing with labour issues, security and data management.
    • Annual ESG survey and audit process for key suppliers.
    • Preference for diversified, woman-owned, minority-owned suppliers whenever feasible.

  • People Development

    • Artificial intelligence literacy programme – all professionals trained on responsible use of AI.
    • Internal mobility structure – 40%+ of senior hires made from internal sources.
    • Apprenticeships and graduate recruitment programmes in the UK & India.

Accountability You Can Verify

Reporting & Disclosures

ZOUMA provides an annual ESG and Responsible AI report, which includes all of the 6 delivery countries. The procurement and RFP teams can obtain a copy of our current disclosure pack, which includes a SOC 2 Type II report, ISO 27001 certification, Modern Slavery statement, DEI indicators, and carbon disclosure using the contact form below.

Request ESG Disclosure Pack