Industries
Operations + AI
Across Every Industry
We embed AI into operations across every industry and every domain — offering advanced, scalable solutions derived from our 20+ years of experience and industry knowledge.
Logistics & Transportation
We manage dispatch and customer operations while using AI for route optimisation, supply chain analytics, and predictive logistics.
27%
Vertical Proof
Shipper Conversion Lift On AI-ETA UX — EU Freight Tech, Series B
Operations Layer
- Dispatch Operations
- Claims Handling
- Customer Tracking
- Carrier Coordination
- Calling Support
AI & Intelligence Layer
- Route Optimisation AI
- Supply Chain Analytics
- Fleet Intelligence
- Application Modernisation
Our COC
Track Delivery Tasks, Route Costs, Shipment Quality, Service-Level Issues, And Driver Or Partner Commissions.
Manufacturing
We connect shop-floor operations, supply chains, and quality workflows with AI to improve production planning, reduce downtime, and support faster, more consistent decision-making.
+18%
Vertical Proof
Production Throughput Uplift From Predictive Maintenance And Intelligent Scheduling
Operations Layer
- Production Planning
- Quality & Compliance Checks
- Maintenance Workflows
- Supplier & Inventory Management
- CQC
AI & Intelligence Layer
- Predictive Maintenance
- Demand & Capacity Forecasting
- Intelligent Production
- Computer Vision For Quality
Our CQC
Average Production Tasks, Work Orders, Inspection Checkpoints, Rework Costs, Defect Rates, And Performance Incentives.
Healthcare
We operate patient support processes and incorporate AI for predictive scheduling, intelligent triage, and analysis of clinical data.
38%
Vertical Proof
Faster Patient Triage With AI Co-Pilot — US Multi-Site Health System
Operations Layer
- Patient Support 24/7
- Medical Billing Ops
- Appointment Scheduling
- Supplier & Inventory Management
- CQC
AI & Intelligence Layer
- AI Triage Systems
- Clinical Data Analytics
- Predictive Scheduling
- Automated Compliance
Retail & E-Commerce
We operate omnichannel customer processes and integrate AI for forecasting demand, intelligent inventory management, and personalisation engines, all built around a customer-first approach.
+3%
Vertical Proof
Profit Uplift From AI Pricing Intelligence — LG Electronics — MEA
Operations Layer
- Order Management
- Live Chat Support
- Returns & Refunds
- Loyalty Programs
AI & Intelligence Layer
- AI Demand Forecasting
- Personalisation Engines
- Intelligent Inventory
- Predictive Analytics
Energy & Utilities
We run metering, billing and field-service operations, and apply AI to grid analytics, energy forecasting and connected-asset intelligence.
44%
Vertical Proof
Drop In Field-Dispatch Wasted Truck-Rolls — UK Regional Utility
Operations Layer
- Smart Meter Support
- Billing Operations
- Field Service Dispatch
- Customer Retention
AI & Intelligence Layer
- Grid Analytics AI
- Compliance Automation
- Energy Forecasting
- IoT Intelligence
Food & Beverages
We streamline food production, distribution, and customer operations with AI-led forecasting, quality controls, and intelligent workflows that help reduce waste and improve margins.
-22%
Vertical Proof
Reduction In Food Waste Through Demand Forecasting And Production Optimisation
Operations Layer
- Recipe & Production Management
- Food Safety & Quality Checks
- Inventory & Expiry Management
- Order & Delivery Coordination
AI & Intelligence Layer
- Demand & Sales Forecasting
- Intelligent Inventory Replenishment
- Waste Prediction
- Personalised Menu & Promotion Engines
Banking & Financial Services
We build compliant customer operations and implement AI-enabled fraud detection and risk and regulation automation across the entire financial services value chain.
67%
Vertical Proof
Annual Back-Office Cost Reduction — Tier-1 UK Retail Bank
Operations Layer
- KYC & Compliance Ops
- Customer Onboarding
- Account Support
- Relationship Management
AI & Intelligence Layer
- AI Fraud Detection
- Predictive Risk Modelling
- Regulatory Automation
- NLP Document Processing
Entertainment
We bring content, talent, production, and audience operations together through connected workflows and AI-powered intelligence that helps teams create, distribute, and monetise experiences more effectively.
+31%
Vertical Proof
Faster Content Operations Through AI-Assisted Production And Distribution Workflows
Operations Layer
- Content Production Management
- Talent & Vendor Coordination
- Audience & Campaign Operations
- Event & Release Management
AI & Intelligence Layer
- Content Performance Prediction
- Automated Content Tagging
- Audience Personalisation
- Predictive Campaign Analytics
Automotive
We manage customer interactions from pre-sales through post-sales and use AI for predictive maintenance, connected car analytics and supply chain analytics.
31%
Vertical Proof
Lift In Service-Booking Conversion — Global OEM Dealer Network
Operations Layer
- Lead Management
- Service Scheduling
- Parts Enquiries
- Dealer Support
AI & Intelligence Layer
- Connected Vehicle AI
- Predictive Maintenance
- Supply Chain Intelligence
- Digital Showroom Tools
Telecom
We provide scalable, high-volume customer care services and use AI for network analytics, churn prediction, and intelligent diagnostics.
19 → 3
Vertical Proof
Days Average Resolution Time — UAE Top-3 Telco
Operations Layer
- Tier 1-3 Support
- Billing Operations
- Plan Upgrades
- Retention Programs
AI & Intelligence Layer
- Network Analytics AI
- AI Troubleshooting
- Churn Prediction Models
- 5G Operations Intelligence
What We Do
The Four Pillars of ZOUMA
Pillar 01
Managed Offshore Operations
Deploy end-to-end operational capacity from India, managed by specialist teams and intelligent workflows. We oversee critical back-office functions with strict UK governance, ensuring optimal execution speed, continuous performance tracking, and total operational control without local management overheads.
- IT Infra
- NOC/SOC
- Cybersecurity
- Service Desk
- Cloud Ops
- App Support
Pillar 02
AI-Powered Engineering
Architect and scale custom, production-level AI solutions tailored to your core business infrastructure. Our engineering squads combine advanced machine learning, robust software design, and rigorous data governance to build self-learning tools that drive measurable enterprise value.
- Product Engg
- AI Dev
- AI Products
- App Modern
- Data & Intelligence
- Automation
- UX & Product Design
Pillar 03
Business Process Automation
Eliminate manual operational bottlenecks by integrating intelligent automation and autonomous workflows directly into your daily software stack. We redesign legacy processes to accelerate turnaround times, reduce human error, and deliver immediate margin efficiency across key departments.
- CRM Automation
- ERP Automation
- RPA & Bots
- System Integration
- Automating Ops
Pillar 04
Dedicated Offshore Teams
Build pre-vetted, full-time remote teams in India working strictly during your UK business hours. Our dedicated specialists seamlessly integrate into your daily tools and workflows, providing scalable operational capacity, complete managerial authority, and significant long-term payroll savings.
- Engg & Dev
- AI & Data
- Design
- E-commerce
- Cust. Supp.
- Fin & Acc
Expand your business
Leverage AI Intelligence To Enhance
Your Operations
With Zouma, you get 20+ years of experience in cross-industry operations and with AI capabilities that can be deployed anywhere.
Start A Conversation67%
Cost Reduction
70%
Workflows Automated
96%
CSAT Achieved
4 Week
Time to Deploy