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System Status

All systems operational

Live view of ZOUMA's global services, SLAs and incident history.
Updated continuously.

Service Health

  • Chandigarh GCC Operations

    90-day uptime: 99.98%

    Operational

  • Customer & Technical Support Platform

    90-day uptime: 99.95%

    Operational

  • AI & Automation Workflows

    90-day uptime: 99.92%

    Operational

  • Data & Analytics Pipelines

    90-day uptime: 99.96%

    Operational

  • Client Portals & Reporting

    90-day uptime: 99.94%

    Operational

Commitments

SLA commitments

Every ZOUMA engagement is backed by a written service-level agreement.
Pick the tier that fits your operating model.

  • Standard

    99.5%

    Monthly uptime

    • Response: 4 business hours
    • Resolution (P1): Next business day
    • Coverage: Mon–Fri · regional hours
  • Most Chosen

    Business

    99.9%

    Monthly uptime

    • Response: 1 hour
    • Resolution (P1): 8 business hours
    • Coverage: Mon–Sat · extended hours

  • Enterprise

    99.95%

    Monthly uptime

    • Response: 15 minutes
    • Resolution (P1): 4 hours (P1)
    • Coverage: 24 × 7 · follow-the-sun

Status

Current Status

All systems operational — no active incidents.

Live Status

Recent Incidents

Showing 3 Of 3 Incidents

  • All systems operational Operational 12 Jun 2026 INC-2026-0612
  • Scheduled maintenance - Chandigarh payroll batch SEV4 . Low Resolved 28 May 2026 . Data & Analysis Pipelines INC-2026-0528

    Planned maintenance window completed within the announced 45-minute slot. No customer-facing impact.

    • 01:00 UTC Monitoring Maintenance window opened as scheduled.
    • 01:38 UTC Resolved Batch completed; pipelines fully restored.
  • All systems operational Operational 14 May 2026 INC-2026-0514